Operational Manager - Housing Repairs & Maintenance Services

neway international; Wrexham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent service provider is seeking an Operational Manager - Housing in Wrexham. The role involves leading housing repairs and maintenance services, improving service efficiency, and supporting sustainability initiatives. The ideal candidate will have strong leadership skills and a commitment to decarbonisation efforts. This position offers an opportunity to contribute to high-quality housing services for residents.

Qualifications

• Proven experience in managing housing repairs and maintenance services.
• Strong leadership and change management skills.
• Knowledge of cyclical maintenance programmes.

Responsibilities

• Lead day-to-day housing repairs and cyclical servicing programmes.
• Manage specialist programmes including cyclical painting and housing disrepair.
• Drive continuous improvement in service delivery and efficiency.

Skills

Leadership

Change management

Communication

Organisational skills

Problem-solving skills

Job description

Neway International are seeking an Operational Manager - Housing to join our client Wrexham County Borough Council.

Wrexham County Borough Council is dedicated to delivering high-quality housing services that meet the needs of its residents.

The Investment & Maintenance team plays a vital role in ensuring effective housing repairs, maintenance programmes, and sustainable housing initiatives.

The Council is committed to continuous improvement, efficiency, and supporting the net zero agenda.

The Operational Manager - Housing will be responsible for leading the delivery of services under the Property Service portfolio. This includes overseeing housing repairs, DLO operations, servicing and cyclical works, and specialist maintenance programmes. The role requires strong leadership in driving efficiency, managing resources, and supporting organisational change to improve service delivery.

Key Responsibilities

• Lead day-to-day housing repairs, DLO operations, and cyclical servicing programmes.
• Manage specialist programmes including cyclical painting, domestic servicing, housing disrepair, damp, HAV's management, and out-of-hours response.
• Drive continuous improvement in service delivery, efficiency, and productivity.
• Act as a role model in change management, supporting cultural and organisational change.
• Collaborate with Heads of Service across Housing and Assets, working closely with Voids & Decarbonisation and Investment & Delivery Leads.
• Support decarbonisation initiatives, contributing to reducing the Council's carbon footprint and advancing the net zero agenda.
• Provide leadership and support to staff and contract holders in delivering housing services.

Key Qualifications

• Proven experience in managing housing repairs and maintenance services.
• Strong leadership and change management skills, with the ability to inspire and maintain team morale.
• Knowledge of cyclical maintenance programmes and housing disrepair management.
• Experience in resource optimisation and service efficiency improvement.
• Ability to work collaboratively across multiple service areas and with external partners.
• Commitment to sustainability and supporting decarbonisation initiatives.
• Excellent communication, organisational, and problem-solving skills.