Operational Administrator, Distribution Centre

LFC Foundation; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent sports organization is seeking an Operational Administrator for their Distribution Centre in Telford. This full-time role involves supporting operational teams with order processing, data management, and administrative tasks. Ideal candidates will have experience in a similar environment, excellent organizational skills, and proficiency in WMS systems. The position offers competitive benefits, including 25 days holiday, a contributory pension scheme, and exclusive perks related to the sports sector.

Benefits

Contributory pension scheme matching up to 5.5%

Life Assurance Cover

Cycle to Work scheme

Exclusive discounts & cashback with retailers

Employee Assistance Programme

Qualifications

• Experience in an administrative role within a distribution centre.
• Ability to meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Provide administrative support to operational teams.
• Process and release orders, investigate delays.
• Assist with onboarding and training of new colleagues.

Skills

Analytical skills

Troubleshooting skills

Organisational skills

Communication skills

Attention to detail

Tools

WMS

Netsuite

PVX

Job description

About The Role

We have an exciting opportunity for an individual to join our Liverpool FC team as a Operational Administrator at our Distribution Centre. This role will be working side by side with our operational team and is a warehouse shop‑floor based role.

In this role, you will provide vital administrative support to Supervisors and operational teams, ensuring smooth order processing, accurate reporting, and ongoing SLA compliance. You will investigate exceptions, monitor stock and operational data, compile reports, and work closely with internal and external stakeholders to resolve queries. You’ll also support team rostering, training, and onboarding activities, while contributing to process improvements across the operation. Your work will ensure data is accurate, compliant, and clearly communicated to management, helping to inform decisions and drive strong operational performance.

What will you be doing?

Order Processing & Administration

• Process and release orders in line with operational schedules and SLAs.
• Investigate order delays or exceptions, identifying root causes and escalating where needed.
• Maintain accurate records and ensure data integrity across WMS/ERP systemsli>
• Carry out all operational administration tasks related to Retail Store deliveries.
• Undertake all operational administration tasks related to customer e‑commerce orders and returns.

Internal & External Support

• Provide administrative support to retail stores, customer service, planning, finance, and other teams.
• Respond to queries on orders, stock, and deliveries from internal stakeholders and external partners.
• Prepare and distribute reports, dashboards, and operational metrics for management.
• Support stock administration, system updates, and discrepancy reconciliation.
• Assist with cycle counts and inventory activities.
• Monitor data accuracy and help maintain loss‑prevention processes.

Staffing & Training Support

• Assist Supervisors with rostering, absence tracking, and shift planning.
• Support onboarding and training of colleagues on systems and processes.
• Act as a point of contact for administrative guidance.
• Identify recurring issues and contribute to process improvements.
• Support implementation of new systems or procedures.
• Ensure administrative tasks comply with company policies, audit standards, and regulatory requirements.

Communication & Coordination

• Maintain strong communication with operational teams and cross‑functional departments.
• Provide timely updates on order exceptions, stock challenges, and admin bottlenecks.
• Act as a liaison to ensure smooth and efficient information flow.

Who are we looking for?

To be successful, you will have proven experience and knowledge of working in an administrative position in a distribution centre environment or a similar setting. You will be analytical and have great troubleshooting skills when dealing with stock investigations. You will understand business key trading periods and have WMS experience and knowledge ideally PVX and Netsuite.

You will have good organisational skills with excellent attention to detail and the ability to work to and meet deadlines. You will have strong verbal and written communication skills with a "can do" approach and have the flexibility to work within our operational administration team. You will be able to work in a fast‑paced environment and work well within a team environment.

Why should you apply?

This is a full‑time permanent position working 35 hours per week on any five out of seven days, which will include regular weekend working. Your main base will be our Distribution Centre.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Benefits

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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