Operational Administrative Lead | Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS healthcare provider in Greater London seeks an operational lead for the Sexual Health, HIV and Contraception service. This role involves managing administrative staff, overseeing clinic operations, and ensuring quality service delivery. The ideal candidate will possess strong multitasking abilities and leadership skills in a fast-paced healthcare environment. Competitive opportunities for professional development included.

Qualifications

• Experience managing administrative staff and handling clinic operations.
• Strong understanding of healthcare service delivery standards.
• Ability to implement and improve clinic processes for efficiency.

Responsibilities

• Manage the administrative team and maintain operational continuity.
• Oversee clinic design implementation to enhance slot efficiency.
• Ensure quality standards and service user satisfaction are met.

Skills

Multitasking

Leadership

Communication

Organizational skills

Job description

Overview

The post holder will be a key member of the Sexual Health, HIV and Contraception service and will have an important role in ensuring delivery of the services within Sexual Health Hounslow. Operating within a fast-paced environment, the role involves providing comprehensive operational and administrative support to the Sexual Health Hounslow team. This role requires a professional operational lead with a proactive and composed approach, capable of multitasking effectively and can contribute strategically to utilisation and development of the service.

Responsibilities

• Managing the Deputy Administrative Lead and Patient Care Coordinators across three sites. The post holder oversees the running of the three reception areas to maintain continuity of cover at all times. The post holder will be responsible for recruitment and training of new administrative staff, coordinating the day-to-day management of the administrative and reception team and creating rotas according to leave.
• Overseeing the implementation of clinic design and changes to maximise slot efficiency, reducing DNAs and promoting attendances. Assess priorities around workload in conjunction with the Clinic Manager and wider strategic priorities. Attend virtual and in-person meetings within Sexual Health Hounslow and across the HIV, Sexual Health and Dermatology Directorate when required.
• Operational:
  • To ensure collaborative working and clear communication pathways between clinical and administrative staff.
  • To work with the Clinic Manager to ensure quality standards are being met and improved upon including service user satisfaction (Friends and Family test).
  • Manage administrative resources in conjunction with the Clinic Manager.
  • Place requisitions for orders using the Trusts system (IT, Procurement, Estates).
  • Attend and participate in meetings within Sexual Health Hounslow and across the Directorate.
  • To be the first point of contact for all environmental issues including IT.
  • Ensure the clinic is clean and the clinical and administrative staff are in a fully functional working environment.
  • To ensure that the Clinic Manager and Clinic Lead are kept informed of any potential or emerging issues and to participate in monthly one-to-one meetings.
  • To maintain and update room usage including the booking of the Seminar Room.

Organisational Context

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

Equality, Diversity and Inclusion

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Other Information

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites.

Other Responsibilities

• To take part in regular performance appraisal.
• To undertake any training required in order to maintain competency including mandatory training, e.g. Manual Handling.
• To contribute to and work within a safe working environment.
• The post holder is expected to comply with Trust Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare-associated infection.

This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder.

All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

This advert closes on Wednesday 8 Oct 2025