Operational Account Manager

Calisen Metering; Wigan; Hybrid; GBP 43,000 - 50,000; Full time

Job summary

A leading metering services provider is seeking an experienced Operational Account Manager to join their team. This client-facing role focuses on managing service delivery, supplier performance, and long-term relationships in the energy sector. Ideal candidates will have a solid background in account management, exceptional communication skills, and familiarity with data analysis tools. The position offers a competitive salary ranging from £43,500 to £50,000 along with various employee benefits including enhanced leave and pension plans.

Benefits

Competitive Salary

Birthday Off

Life Assurance

Enhanced Maternity & Paternity Leave

My Rewards Platform

22 Days Holiday

Company Sick Pay

Pension Plan

Electric Vehicle Salary Sacrifice Scheme

Medicash Benefits Program

24/7 Employee Assistance Plan

Professional Growth Opportunities

Qualifications

• Strong background in account management or service delivery.
• Proven ability to manage high-value client relationships and deliver operational improvements.
• Excellent communication, problem-solving, and organisational skills.
• Knowledge of the energy industry, regulations, and best practices for client satisfaction.

Responsibilities

• Be the primary contact for your clients, managing day-to-day queries.
• Monitor supplier performance and lead governance activities.
• Spot opportunities to grow accounts and align services with client goals.
• Collaborate with internal teams for smooth project delivery.
• Prepare client reports, track KPIs, and provide actionable insights.

Skills

Account management

Service delivery

Communication skills

Data analysis

Problem-solving

Tools

Excel

Power BI

Job description

The Vacancy

We are seeking an experienced Operational Account Manager to join our Metering Support Services team. This is a client-facing, commercially focused role, centred on managing contracted service delivery, supplier performance, and long-term customer relationships within the energy and metering sector.

It is focused on account management, operational governance, and contract performance, working across field services, compliance, finance, and regulatory teams to ensure obligations are met and opportunities for growth are identified.

You will act as the single point of ownership for your client accounts, ensuring services are delivered in line with contractual KPIs, regulatory requirements, and agreed commercial outcomes.

What You’ll Do

• Be the primary contact for your clients, managing day-to-day queries and ensuring expectations are met.
• Monitor supplier performance and lead governance activities to maintain high service standards.
• Spot opportunities to grow accounts and align services with client goals.
• Collaborate with internal teams to ensure smooth project delivery and operational efficiency.
• Prepare client reports, track KPIs, and provide actionable insights.
• Ensure compliance with company policies and industry regulations.

About You

• Strong background in account management or service delivery.
• Proven ability to manage high-value client relationships and deliver operational improvements.
• Excellent communication, problem-solving, and organisational skills.
• Comfortable with data analysis tools (Excel, Power BI) and interpreting KPIs.
• Knowledge of the energy industry, regulations, and best practices for client satisfaction and retention.

What We Offer

• Competitive Salary: £43,500-£50,000
• Birthday Off: Celebrate your day, on us!
• Life Assurance: 4x your salary for peace of mind.
• Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
• My Rewards Platform: Discounts from hundreds of top retailers.
• 22 Days Holiday: Plus 8 bank holidays, increasing with service.
• Company Sick Pay: Support during unexpected health challenges.
• Pension Plan: Secure your future with our robust scheme.
• Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
• Medicash Benefits Program: Discounts and health expense claims.
• 24/7 Employee Assistance Plan: Because your mental health matters.
• Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.

All successful candidates must pass a criminal record check, provide 5 years’ work references, and prove eligibility to work in the UK.