Openscape Certified Telephony Product Manager

EMS Broadcast; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading broadcasting company in London is seeking a Telephony Product Manager responsible for implementing product strategy within their OpenScape segment. The ideal candidate will have experience in migration and transformation of voice services, along with certified knowledge in various Mitel technologies. This position requires strong project management skills and the ability to collaborate with technical and commercial stakeholders. The successful candidate will drive product development and ensure alignment with user needs.

Qualifications

• Experience with voice/telephony services migration.
• Ability to utilize market research for product strategy.
• Understanding of product lifecycle management.

Responsibilities

• Assess product opportunities and communicate with stakeholders.
• Work with technical teams to deliver the required product.
• Create and maintain the product roadmap.

Skills

Migration and transformation experience

Product decision-making based on data

Agile methodology understanding

Project management experience

Commercial and contractual relationship management

Tools

Mitel OpenScape Solution Administrator

Mitel OpenScape Solution Deployment

Mitel OpenScape Voice Advanced

Mitel OpenScape Session Border Controller

Job description

The Product Manager is responsible for implementing the product strategy for a segment of this Broadcasters products or services (Openscape in this case). There is a requirement for prospective candidates to be Unify/Openscape technology certified (to expert level and able to deliver training in it). The reason for this is that Unify will only provide admin access rights to certified professionals. The company require this level of access and therefore are looking for a Telephony Product Manager to join their team ASAP.

Key Responsibilities

• Assessing product opportunities, defining the product to be built and communicating to stakeholders.
• Works with key editorial, commercial and technical stakeholders to design and deliver the required product, measure its success, lead the prioritisation process and the creation and maintenance of the roadmap.
• Works with the technical team to create a product that is useful, usable and feasible.

Essential Qualifications

• Must have demonstrable experience of migration and transformation experience covering the replacement or consolidation of voice/telephony services.
• Ability to apply industry knowledge, market awareness, research and analytics insights to product strategy and planning.
• Previous experience of making product decisions and creating a compelling vision based on research, usage data or predictions of either.
• Ability to understand and prioritise the needs of the product's users – such as internal business systems users; or production teams and previous experience of product development and product life-cycle management including an understanding of agile methodology.
• Ability to plan and forecast a small product budget and deliver within that budget.
• Project management experience – the ability to work with and direct teams to achieve objectives.
• Technical surveys, audits and data gathering.
• Experience managing commercial and contractual relationships with third party suppliers and partners.

Certified Training & Expertise

• Mitel OpenScape Solution Administrator Basic Administration (SOLADM1SCS)
• Mitel OpenScape Solution Deployment Service (DLS) for Service (SOLDLS1SCS)
• Mitel OpenScape Solution Advanced 1(Voice) Basic Routing (SOLADV1SCS)
• Mitel OpenScape Voice Advanced for Service Advanced Routing, Licenses (OSVADV1SCS)
• Mitel OpenScape Session Boarder Controller (SBC) for Service (SBCADV1SCS)
• Mitel OpenScape Branch for Service (OSBADV1SCS)

Relevant Telephony Technologies and Practices

• Mitel
• Handset provisioning and support
• Voice & telephony
• UCaaS
• MS Teams
• Networking (SIP, ISDN)
• Cloud and SaaSContact Centre
• Call Groups, Hunt Groups, Auto Attendants