Onsite Workplace IT Support Engineer

CDW Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services firm in Manchester is seeking an IT support professional to provide onsite assistance and manage end-user computing environments. Responsibilities include ticket management via ServiceNow, adherence to ITIL guidelines, and technical support for Windows 10/11 and Microsoft Office 365. Ideal candidates should possess strong communication skills and experience in IT support, with relevant certifications such as ITIL and CompTIA. The role offers an engaging workplace with opportunities for skill development.

Qualifications

• Experience in IT support environments, particularly with a ticketing system.
• Ability to support and troubleshoot Microsoft Office 365.
• Strong communication skills to interact with users effectively.

Responsibilities

• Review individual workloads to ensure task completion.
• Administer the EUC support environment to meet SLAs.
• Document fixes and manage ticket communication via ServiceNow.

Skills

Microsoft Office 365 support

Remote support experience

Support experience of Windows 10/11

Strong communication skills

ITIL v3/4 Foundation

Desktop Encryption (BitLocker)

Experience with Service Desk ticketing system

Willingness to work on-site

Education

CompTIA accreditation

Microsoft accreditation

Tools

Microsoft SCCM

Windows PowerShell

VBScript

JAMF & MacOS

Job description

A technology services firm in Manchester is seeking an IT support professional to provide onsite assistance and manage end-user computing environments. Responsibilities include ticket management via ServiceNow, adherence to ITIL guidelines, and technical support for Windows 10/11 and Microsoft Office 365. Ideal candidates should possess strong communication skills and experience in IT support, with relevant certifications such as ITIL and CompTIA. The role offers an engaging workplace with opportunities for skill development.