Onsite Technical Services

Experis; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technical services provider in the United Kingdom is seeking an Onsite Technical Services Engineer to manage fault calls and service requests. This role involves providing support on-site, interacting with senior management, and requires strong communication and organizational skills. The position offers a competitive day rate and an opportunity to work with innovative technologies.

Qualifications

• Must be able to communicate at all levels and represent the TechDeck at the highest level.
• Strong organisational and admin skills.
• Attention to detail is crucial.

Responsibilities

• Manage fault calls, service requests, and planned changes.
• Provide Smart-Hands support and manage the TechDeck.
• Build relationships with end users, including VIPs and senior management.

Skills

Communication

Organisational skills

Attention to detail

Deskside capabilities

S-NOW

Office 365

Windows 11

Asset Management

Documentation creation

Job description

Role title

Onsite Technical Services

Location

Onsite, 5 days per week. There are two positions: one based in London and one in Southampton.

Day rate

£200 per day

Working pattern

Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

Start date

London: 5/12/25 Southampton: 05/01/26

End date

30/06/2026 (possibility of extension)

Brief overview on the role/project

Opportunity to work with a Global customer account. The role itself encompasses managing fault calls, service requests and planned changes, Smart-Hands support and manning the 'TechDeck' (PC/Laptop builds, OS configuration, AD administration, some hardware repair). This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff. Capable of taking ownership of complex cases and managing end to end resolution. Some project work may be required and some flexibility to work offsite and out of hours may be requested.

Mandatory skills

• Personable - Must be able to communicate at all levels and represent the TechDeck at the highest level
• Strong organisational and admin skills
• Attention to detail
• Deskside capabilities>
• S-NOW
• Office 365
• Windows 11
• Asset Management
• Documentation creation

Desirable skills

• AV support (or a willingness to learn)
• An appreciation of new technologies with an appetite to work with and support integration of these technologies into the workplace