Onsite L1 IT Support Engineer - Interim

Red King Resourcing; Great Yarmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT recruitment firm is seeking an Interim Level 1 Engineer in Great Yarmouth to provide deskside and end user support. This customer-facing role requires strong troubleshooting skills and the ability to work independently in a corporate environment. Responsibilities include diagnosing IT issues, installing Windows devices, and supporting Microsoft 365 applications. Ideal candidates will have prior experience in a Level 1 role and strong communication skills. This is a short-term contract running from December 29, 2025, to January 26, 2026.

Qualifications

• Previous experience in a Level 1 or deskside support role in a corporate environment.
• Strong working knowledge of Windows 10 and Windows 11.
• Good understanding of Microsoft 365 and common end user applications.
• Basic Active Directory experience.
• Familiarity with ITSM tools like ServiceNow.
• Strong communication and customer service skills.

Responsibilities

• Provide first line deskside IT support to end users.
• Diagnose and resolve incidents within agreed SLAs.
• Install and configure Windows 10 and Windows 11 devices.
• Support Microsoft 365 applications.
• Handle basic Active Directory tasks.
• Log and manage IT service tickets.
• Deliver a professional customer-focused service.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Ability to work independently

Multi-tasking

Tools

Windows 10

Windows 11

Microsoft 365

ServiceNow

Job description

A leading IT recruitment firm is seeking an Interim Level 1 Engineer in Great Yarmouth to provide deskside and end user support. This customer-facing role requires strong troubleshooting skills and the ability to work independently in a corporate environment. Responsibilities include diagnosing IT issues, installing Windows devices, and supporting Microsoft 365 applications. Ideal candidates will have prior experience in a Level 1 role and strong communication skills. This is a short-term contract running from December 29, 2025, to January 26, 2026.