Onsite IT Support Engineer (Hampton & Guildford)

Planet Intelligent Technology Limited; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is seeking an IT Support Engineer to deliver second-line technical support at client sites in Hampton and Guildford. The role involves responding to incidents, maintaining client systems, and collaborating with support teams to resolve issues effectively. Ideal candidates should possess strong communication skills and technical expertise in Windows systems and networking, along with a valid UK driving license for site travel. This position offers a dynamic work environment with opportunities for personal growth.

Qualifications

• Proficient in supporting Microsoft operating systems and applications.
• Experience in Windows Server administration.
• Ability to troubleshoot hardware and network issues.

Responsibilities

• Provide second-line technical support to clients.
• Act as an escalation point for team members.
• Document support activities and create knowledge-base articles.
• Travel between client sites as required.

Skills

Excellent interpersonal and communication skills

Ability to work independently

Proactive approach to supporting team

Strong multitasking ability

Attention to detail

Self-motivated

Driving licence and willingness to travel

Tools

Microsoft Windows 10/11

Windows Server

Office 365

Active Directory

Antivirus software

ITSM toolsets

Job description

A leading IT solutions provider in the United Kingdom is seeking an IT Support Engineer to deliver second-line technical support at client sites in Hampton and Guildford. The role involves responding to incidents, maintaining client systems, and collaborating with support teams to resolve issues effectively. Ideal candidates should possess strong communication skills and technical expertise in Windows systems and networking, along with a valid UK driving license for site travel. This position offers a dynamic work environment with opportunities for personal growth.