Onsite IT Support Engineer

Daisy Communications Limited; Cheadle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications company is seeking an IT Technician to provide support to 250 external customers in Cheadle. The role includes being the first point of contact for user issues, managing helpdesk tickets, and troubleshooting both hardware and software issues on site. Ideal candidates should have knowledge of Microsoft operating systems, networking, and experience in customer service. This position requires strong fault-finding abilities and communication skills to ensure excellent service delivery.

Qualifications

• Good PC / Laptop hardware and Software knowledge required.
• Strong fault-finding skills necessary.
• Familiarity with Microsoft desktop and server operating systems is essential.
• Knowledge of Active Directory and Microsoft 365 Administration is preferred.
• Basic knowledge of networking is beneficial.

Responsibilities

• Liaising with Projects Team for network installations.
• Log helpdesk emails promptly into the system.
• Act as the primary contact for user IT issues.
• Maintain accurate records of customer IT issues.
• Update helpdesk tickets daily.
• Escalate complex IT issues to Project Engineers.

Skills

PC / Laptop hardware knowledge

Fault-finding skills

Microsoft desktop operating systems

Server operating systems

Active Directory

Microsoft 365 Administration

Basic networking knowledge

Tools

Office 365 Fundamentals

Azure Fundamentals

Hyper V

CRMs

Backup and recovery technologies

AV Software

Adobe Dreamweaver

Job description

You will be working in the IT arm of the business providing an excellent service to 250 external customers. The role involves being the first point of contact for our customers when a ticket is logged this includes speaking to the customers over the phone logging and responding to emails and logging tickets proactively, Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.

Responsibilities

• Liaising with Projects Team installing network infrastructure at customer sites
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• Escalate IT issues and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications

• Good PC / Laptop hardware and Software knowledge
• Good fault-finding skills
• Good Knowledge of Microsoft desktop operating systems and productivity suite
• Knowledge of Server operating systems
• Knowledge of Active Directory
• Knowledge of Microsoft 365 Administration
• Basic networking knowledge

Advantages

• Office 365 Fundamentals and / or Azure fundamentals
• Hyper V
• CRMs
• Backup and recovery technologies
• AV Software, Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Experience : years