Onsite CSM | Grow Private Clinics in Hartlepool

Paul Gough Media; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing media company in the UK seeks a Customer Success Manager to help clients thrive using their CRM and marketing tools. The ideal candidate has 2-4 years of experience in customer success, strong communication skills, and is detail-oriented. This full-time role based in Hartlepool offers a salary of £25,000 – £30,000. Join a collaborative team that supports each other and fosters career growth.

Benefits

In-depth training

Ongoing mentorship

Collaborative environment

Career growth opportunities

Qualifications

• 2-4 years of experience in customer success, onboarding, or account management.
• Experience in SaaS or agency settings is a plus.
• Clear communication in Zoom, Slack, and email.
• Ability to manage multiple clients and priorities.

Responsibilities

• Lead onboarding sessions for new clients to ensure seamless transitions.
• Proactively check in with clients and build lasting relationships.
• Guide clients through the entire onboarding process and provide ongoing support.
• Help clients achieve growth goals and maximize system usage.
• Collaborate with sales and marketing to identify improvement opportunities.

Skills

Customer Success experience

Strong Communication Skills

Detail-Oriented

Proactive & Organized

Tech-Savvy

Tools

Google Workspace

Monday

Asana

Trello

Job description

A growing media company in the UK seeks a Customer Success Manager to help clients thrive using their CRM and marketing tools. The ideal candidate has 2-4 years of experience in customer success, strong communication skills, and is detail-oriented. This full-time role based in Hartlepool offers a salary of £25,000 – £30,000. Join a collaborative team that supports each other and fosters career growth.