Onsite 2nd-Line IT Support Tech – Norwich

Eden Brown Synergy; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking experienced Deskside Support Technicians for a full-time role in Norwich. The position involves providing 2nd line support, solving day-to-day issues, and working closely with over 1000 colleagues on-site. Applicants must have relevant IT skills and be available to start within two weeks. The role offers an hourly pay rate of £19.50 PAYE or £25.13 Umbrella, with a commitment to work 5 days a week on-site.

Qualifications

• Experience in a high-pressure customer service environment.
• Technical IT skills/knowledge/background.
• Experience in multi-culture working.
• Working in IT in a financial services context.
• Knowledge of Microsoft Teams.

Responsibilities

• Management of stock.
• Issuing of hardware and handover.
• Answer queries, fulfil requests, fix incidents, and deliver changes.
• Providing on-site support.
• Work with a wider team to improve service/user experience.

Skills

Office 365 configuration and troubleshooting

Windows 10

Azure/Intunes

Active directory administration

Ticketing system (Assyst/service now)

Dell laptop and desktop warranty process

Mobile device support and admin

Incident Management

Good Understanding of ITIL

Proven trouble shooting skills

Job description

A recruitment agency is seeking experienced Deskside Support Technicians for a full-time role in Norwich. The position involves providing 2nd line support, solving day-to-day issues, and working closely with over 1000 colleagues on-site. Applicants must have relevant IT skills and be available to start within two weeks. The role offers an hourly pay rate of £19.50 PAYE or £25.13 Umbrella, with a commitment to work 5 days a week on-site.