Online Team Leader – Customer Experience & Growth

Morrisons; Berwick-upon-Tweed; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK supermarket is seeking an Online Team Leader in Berwick-upon-Tweed. You'll lead the in-store Online team, ensuring exceptional customer service and driving team performance. The ideal candidate will have experience in team leadership and strong operational knowledge of the Online department. Benefits include flexible shifts, competitive pension, and various discounts. Join us to help shape fantastic customer experiences!

Benefits

Flexible shift patterns

Six weeks holiday

15% staff discount

Career progression opportunities

Healthcare and wellbeing benefits

Family friendly policies

Qualifications

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams.
• Strong operational and technical knowledge of the Online department.
• Able to manage workload effectively.
• Able to work to strict deadlines.

Responsibilities

• Lead in-store Online team to deliver outstanding service.
• Create an engaging department environment for colleagues.
• Build a supportive and performance-driven culture.
• Analyze department data for process improvements.
• Ensure compliance with company policies and procedures.

Skills

Relationship building

Team leadership

Operational knowledge of Online department

Planning and organization

Deadline management

Job description

A leading UK supermarket is seeking an Online Team Leader in Berwick-upon-Tweed. You'll lead the in-store Online team, ensuring exceptional customer service and driving team performance. The ideal candidate will have experience in team leadership and strong operational knowledge of the Online department. Benefits include flexible shifts, competitive pension, and various discounts. Join us to help shape fantastic customer experiences!