Online Support Executive

Castle Fine Art; Birmingham; On-site; GBP 24,000; Full time

Job summary

A leading art retail company in Birmingham is seeking an Online Support Executive to join their E-Commerce sales team as maternity cover. This full-time role involves providing administrative support, ensuring accurate record keeping, and assisting the sales team. The ideal candidate will have strong communication skills, a proactive approach, and knowledge of Microsoft Office. The position offers a salary of £24,000 plus bonus, staff discounts, and holiday benefits.

Benefits

Salary of £24,000 plus bonus

Staff discounts

Access to Wellbeing Platform

Pension scheme enrollment

28 days holiday allowance

Qualifications

• Strong command of written English with clear communication skills.
• Highly motivated and dedicated personality with a strong work ethic.
• Ability to manage workload independently and prioritize tasks.
• Positive, proactive, and solution-focused approach to work.
• Exceptional attention to detail and commitment to accuracy.

Responsibilities

• Process client orders for timely financial reporting.
• Oversee the order journey from purchase to delivery.
• Maintain accurate records for order dispatch and compliance.
• Produce sales summaries for the E-Commerce and Finance teams.
• Update stock levels and collaborate with processing teams.
• Coordinate client viewings and ensure logistics accuracy.

Skills

Written English communication

Organizational skills

Attention to detail

Proactive attitude

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you passionate about providing excellent administrative and business development support to our E-Commerce sales team? Do you have a keen eye for ensuring accurate record keeping and assisting the sales team to maximise the daily opportunities? We have a fantastic opportunity for an Online Support Executive to join our E-Commerce sales team as maternity cover. Based at our cutting-edge Head Office in The Mailbox, Birmingham, this full-time, fixed-term role means you’ll be supporting our team to ensure our clients receive the highest level of personalised service.

What The Role Requires:

• Accurately process client orders promptly to support timely and accurate monthly financial reporting.
• Oversee the full order journey from initial purchase to final delivery, including receipt creation, balance payments, and gallery delivery updates.
• Maintain accurate and compliant records for order dispatch, collections, and client qualification in accordance with GDPR and internal policies.
• Produce regular reports and complete daily sales summaries every morning and evening for the E-Commerce and Finance teams, tracking performance and up-to-date records for the team.
• Update stock levels on the Castle Fine Art website and maintain close collaboration with the stock and order processing teams.
• Support the coordination of client viewings by working with internal teams to ensure records and logistics are accurate and up to date.
• Ensure adherence to operational policies and act as a key support for the E-Commerce Sales Team.

What We Will Offer You:

• A salary of £24,000 plus bonus
• Staff discounts and a benefits platform for other retailers
• Access to our Financial and Mental Wellbeing Platform
• Enrolment into our Pension scheme
• 28 days initial holiday allowance, plus 1 additional day for each year of service (to a maximum of 33 days per annum)

What We Need From You:

• A strong command of written English with clear communication skills.
• A highly motivated and dedicated personality, with a strong work ethic.
• A proven ability to manage workload independently and prioritise tasks.
• You’ll approach work with a positive, proactive, and solution-focused attitude.
• You’ll have an exceptional attention to detail and commitment to accuracy.
• A knowledge of Microsoft Word, Excel, and Outlook is essential.

If you are eager to build your career as a key part of our E-Commerce team, we encourage you to apply today with your CV and a cover letter.