Online Store Manager: Lead Logistics & Service

ASDA; Stafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Stafford is looking for an Online Manager to oversee their online shopping operations. Responsibilities include ensuring fast and accurate service, managing logistics, and leading a team. Candidates should have experience in retail or logistics management, strong organizational skills, and a passion for customer service. The role offers a competitive salary and many benefits, including a colleague discount and a discretionary bonus.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to enhanced electric car scheme

Free eye test

Discounted rates on Asda services

Flexible pay and financial coaching

Company pension

24/7 virtual GP access

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store’s online shopping operation ensuring fast and accurate service.
• Oversee picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.
• Use data to manage volume, improve efficiency, and respond to feedback.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

A leading grocery retailer in Stafford is looking for an Online Manager to oversee their online shopping operations. Responsibilities include ensuring fast and accurate service, managing logistics, and leading a team. Candidates should have experience in retail or logistics management, strong organizational skills, and a passion for customer service. The role offers a competitive salary and many benefits, including a colleague discount and a discretionary bonus.