Online Sales Associate

Motorpoint Ltd; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retail company in Derby is seeking an Online Sales Associate to support their Online Sales Team. This role involves guiding customers through their buying journey, handling sales queries, and ensuring excellent customer service. The ideal candidate will possess strong communication skills and a dedication to customer satisfaction, with a clear path for career progression in sales. Benefits include paid time off, holiday leave, and employee discounts.

Benefits

Paid time off every month

28 days holiday plus extra days for special occasions

Staff discounts on cars

Health care benefits

Vocational training courses

Sharesave scheme

Qualifications

• Experience in a sales, call center or retail role is highly desirable.
• Excellent verbal and written communication skills.
• Willingness to learn and adapt in a fast-paced setting.

Responsibilities

• Guide customers through their buying journey.
• Handle web chat and email sales leads.
• Support Sales Executives ensuring customer orders are processed accurately.

Skills

Strong communication skills

Customer service orientation

Problem-solving skills

Team collaboration

Sales experience

Job description

weekend, Are you a confident communicator with a passion for helping people? Looking to kick-start a career in sales that grows with you? We're on the lookout for energetic and driven individuals to join our Online Sales Team!

As an Online Sales Associate, you'll support our Online Sales Team by guiding customers through their buying journey. You'll handle web chat and E-mail sales leads, collection calls, answer sales queries, and highlight products or services to enhance the customer experience. This fast-paced role offers the chance to build cross-functional knowledge while delivering excellent customer service. You'll benefit from structured onboarding, ongoing training, and team support as you grow in the role. You\'ll also develop your sales skills with a clear progression path into more senior sales positions.

What will you be getting up to?

• Developing incoming sales leads via our omni-channels and connecting customers to Sales Executives
• Providing support to customers in the journey of buying or selling a car to Motorpoint.
• Supporting Sales Executives by ensuring customer orders are processed correctly ready for collection.
• Liaising with third parties and updating customers on application progress.
• Logging all customer contact compliantly and accurately.
• Resolve issues efficiently with professionalism and empathy.
• Build strong customer relationships through excellent service.
• Support the online sales team to help achieve monthly departmental KPIs
• Engage in our ongoing sales training programme as you progress to a sales executive role
• Experience in a sales, call centre or retail role is highly desirable.
• Strong dedication to delivering exceptional customer service.
• Process-driven with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced setting.
• Empathetic and solution-focused approach to customer issues.
• Team players who are also self-motivated

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days\' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!