Online Manager

Morrisons; Wrexham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket is seeking an Online Manager to lead a high-performing team focused on customer service and operational excellence. This role requires delivering training, managing departmental operations, and empowering colleagues to prioritize customers. Ideal candidates will have strong leadership skills and a background in retail management. Join us to play an essential role in contributing to our ongoing success.

Qualifications

• Experience in a retail management role is preferred.
• Proven track record of working in a customer-focused environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Empower colleagues to deliver outstanding customer service.
• Champion customer service by responding to feedback.
• Manage department scheduling and performance.

Skills

Customer service orientation

Leadership

Team management

Job description

Job Description

Retail is at the heart of our business, we're proud to be the UK's fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores.
We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you'll bring a management style that motivates and brings out the best in those around you.
We're currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s)
Responsibilities include but not limited to:

• Empower colleagues to always put the customer first and deliver outstanding customer service
• Champion customer service by listening and responding to customers
• Take time to review customer feedback
• Ensure market leading availability across the department(s)
• Lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable ...