Online Manager

Asda; Larne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking an Online Manager to oversee the online shopping operations in Larne. The role includes leading a team of personal shoppers, ensuring customer satisfaction through timely delivery and quality assurance. Applicants should have experience in retail or logistics, strong leadership skills, and be adaptable to a fast-paced environment. This full-time position offers a competitive salary and a range of benefits including discounts, a pension scheme, and wellness support.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to enhanced electric car scheme

Free eye test

Discounted rates on Asda services

Flexible pay options

Company pension

24/7 virtual GP

Excellent parental leave policies

Colleague recognition programme

Special offers across services

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store’s online shopping operation ensuring customer satisfaction.
• Oversee picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.
• Use data and insights to improve efficiency and respond to feedback.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

Job Title

Online Manager

Location

Larne Co Antrim

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

18 December 2025

At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.

What makes a brilliant Online Manager

• Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
• Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast‑paced environment.
• Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
• Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
• Detail-oriented: You ensure accuracy, freshness, and quality in every order.
• Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.

What you’ll bring

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Everything you’ll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user

• Discretionary company bonus scheme

• Access to an enhanced electric car scheme

• Free eye test for you and your nominated user

• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more

• Company pension

• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

• Colleague recognition programme

• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas