Online Grocery Picks & Delivery Assistant

Sainsbury’s Group; Lancaster; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury's share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury's Group in the United Kingdom is seeking an Online Assistant to support our online customers from store operations. You will pick and prepare online orders for delivery, handle substitutions when stock is tight, and use a handheld device to plan routes and time your tasks.

You’ll also assist with customer queries, process orders, and help load vans for Home Delivery Drivers, while building product knowledge and offering informed recommendations.

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps - or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required, Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers, You must be above the school-leaver age in your country
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK, An inclusive place to work and shop

Job description

Sainsbury's Group in the United Kingdom is seeking an Online Assistant to support our online customers from store operations. You will pick and prepare online orders for delivery, handle substitutions when stock is tight, and use a handheld device to plan routes and time your tasks.

You’ll also assist with customer queries, process orders, and help load vans for Home Delivery Drivers, while building product knowledge and offering informed recommendations.