Online Delivery & Store Operations Lead
Sainsbury's
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Benefits offered by this job
Job summary
Sainsbury's in the United Kingdom is seeking an experienced online store manager to lead and coach a large team of shoppers and drivers, ensuring a seamless and safe shopping experience for both online and in-store customers. You will be a visible leader, collaborate with other managers, manage performance and scheduling, and ensure KPI delivery while maintaining high service standards.
Our online teams work early mornings (04:00–08:00); the role offers an inclusive workplace with a range of
Qualifications
- Previous line management in a fast-paced, customer-facing environment.
- Ability to coach teams to deliver excellent service.
- Experience driving KPI performance and operational results.
- Strong leadership and scheduling/people-management skills.
- Experience handling employee relations issues such as disciplinaries.
Responsibilities
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Skills
Job description
Sainsbury's in the United Kingdom is seeking an experienced online store manager to lead and coach a large team of shoppers and drivers, ensuring a seamless and safe shopping experience for both online and in-store customers. You will be a visible leader, collaborate with other managers, manage performance and scheduling, and ensure KPI delivery while maintaining high service standards.
Our online teams work early mornings (04:00–08:00); the role offers an inclusive workplace with a range of
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