Online Delivery & Customer Experience Lead

Sainsbury’s Group; Astwood; Presencial; GBP 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Descripción de la vacante

Sainsbury’s Group is seeking an Online Manager to lead an in-store online picking and delivery team, ensuring a seamless and safe experience for customers. You’ll coach shoppers and drivers, coordinate with fellow managers, and drive performance across ordering, fulfillment, and in-store service.

You will be responsible for managing performance, disciplinaries, scheduling and pay accuracy, and will drive KPI targets related to availability, service quality and colleague engagement in a

Formación

• Previous line management in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.

Responsabilidades

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management including performance, disciplinaries, scheduling and pay accuracy.

Descripción del empleo

Sainsbury’s Group is seeking an Online Manager to lead an in-store online picking and delivery team, ensuring a seamless and safe experience for customers. You’ll coach shoppers and drivers, coordinate with fellow managers, and drive performance across ordering, fulfillment, and in-store service.

You will be responsible for managing performance, disciplinaries, scheduling and pay accuracy, and will drive KPI targets related to availability, service quality and colleague engagement in a