Online Fulfillment & Customer Experience Lead

Sainsbury’s Group; Rother; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group is seeking an experienced online manager to oversee the delivery and picking team supporting our in-store online service. You will lead a large team of shoppers and drivers, coaching them to deliver a seamless, safe shopping experience for both online and in-store customers.

You’ll work closely with other managers to ensure the overall shopping experience meets our high standards. The role involves people management, performance coaching, and ensuring scheduling and pay

Qualifications

• Experience in managing teams in a fast-paced, operational setting.
• Proven ability to deliver customer service excellence and coach others.
• Track record of meeting KPIs and driving performance improvements.
• Experience handling disciplinary matters and scheduling/pay accuracy.

Responsibilities

• Plan and orchestrate the online picking and delivery team to support in-store online service.
• Lead and coach shoppers and drivers to deliver a seamless, safe shopping experience.
• Collaborate with store managers to improve overall shopping experience for customers.
• Manage performance and scheduling, ensure correct pay and handle disciplinary issues.

Skills

Line management

Customer service

KPI delivery

People coaching

Job description

Sainsbury’s Group is seeking an experienced online manager to oversee the delivery and picking team supporting our in-store online service. You will lead a large team of shoppers and drivers, coaching them to deliver a seamless, safe shopping experience for both online and in-store customers.

You’ll work closely with other managers to ensure the overall shopping experience meets our high standards. The role involves people management, performance coaching, and ensuring scheduling and pay