Online Shopping & Delivery Manager

Sainsbury's Limited; Royal Tunbridge Wells; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Discount card – 10% discount on your S

Annual bonus scheme

Free food and hot drinks provided for

Generous holiday entitlement

Pension – company match 4–7.5%

Cycle to Work scheme

Job summary

Sainsbury's Limited is seeking an Online Manager to lead the in-store online service and its delivery team. You will be hands-on, coaching shoppers and drivers to ensure a seamless and safe shopping experience for online and in-store customers.

The role requires previous line management in a fast-paced environment, a track record of delivering KPIs, and the ability to manage performance and attendance. Early starts (04:00–08:00) are common, with collaboration across store management roles.

Qualifications

• Proven track record in line management in a fast-paced, customer-facing environment.
• Ability to coach large teams of shoppers and drivers.
• Experience delivering KPIs such as sales, availability and customer satisfaction.
• Experience managing employee relations issues, including disciplinary processes.
• Experience running store operations in the absence of senior managers.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to support the in-store online service and its success.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for online and in-store customers.
• Collaborate with other managers to ensure the overall store shopping experience is successful.
• People management is a big part of the role, including performance, discipline, scheduling and pay accuracy.
• Early-morning online picking work typically runs from 04:00–08:00.

Skills

Line management

Customer service coaching

KPI delivery

Disciplinary handling

Store operations leadership

Job description

Sainsbury's Limited is seeking an Online Manager to lead the in-store online service and its delivery team. You will be hands-on, coaching shoppers and drivers to ensure a seamless and safe shopping experience for online and in-store customers.

The role requires previous line management in a fast-paced environment, a track record of delivering KPIs, and the ability to manage performance and attendance. Early starts (04:00–08:00) are common, with collaboration across store management roles.