Online Store Operations Leader

Sainsbury's; England; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & hot drinks

Pension matching

Cycle to Work

Colleague networks

Wellbeing support

Job summary

Sainsbury's in the United Kingdom is seeking an online store manager to lead the online picking and delivery team, coordinating shoppers and drivers to ensure a seamless, safe shopping experience for both online and in-store customers.

You will coach and develop a large frontline team, drive KPIs such as availability and customer satisfaction, handle employee relations, and partner with store management to deliver outstanding service while schedules and pay are managed accurately.

Qualifications

• Bringing frontline leadership in a fast-paced retail setting.
• Ability to coach large teams for high service levels.
• Experience delivering and tracking performance metrics.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Customer service

Team leadership

KPI management

Employee relations

Operational leadership

Job description

Sainsbury's in the United Kingdom is seeking an online store manager to lead the online picking and delivery team, coordinating shoppers and drivers to ensure a seamless, safe shopping experience for both online and in-store customers.

You will coach and develop a large frontline team, drive KPIs such as availability and customer satisfaction, handle employee relations, and partner with store management to deliver outstanding service while schedules and pay are managed accurately.