Online Shopping & Delivery Team Lead

Sainsbury’s Group; Cherwell District; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks for Colleagu​

Generous holiday entitlement

Pension - employer contributions match

Share scheme

Wellbeing support

Cycle to Work scheme

Colleague networks

Gym and retail offers

Job summary

Sainsbury’s Group is seeking an online manager to lead the in-store online delivery team and oversee the seamless execution of online and in-store shopping experiences. The role focuses on coaching shoppers and drivers, guiding performance, and ensuring accurate scheduling and pay to support daily operations.

With responsibility for KPI delivery and strong customer service, you will collaborate across store management to drive a high-performing, safe, and engaging environment for colleagues and

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers brilliant customer service and coaches a team to do the same.
• Demonstrated ability to meet or exceed KPIs and manage employee relations issues.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI tracking

Disciplinary handling

Coaching

Operations leadership

Job description

Sainsbury’s Group is seeking an online manager to lead the in-store online delivery team and oversee the seamless execution of online and in-store shopping experiences. The role focuses on coaching shoppers and drivers, guiding performance, and ensuring accurate scheduling and pay to support daily operations.

With responsibility for KPI delivery and strong customer service, you will collaborate across store management to drive a high-performing, safe, and engaging environment for colleagues and