Online Assistant – Early Morning, Fast-Paced Store Support

Sainsbury’s Group; Ely; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension – employer matching 4-7.5%

Sainsbury's share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury’s Group in Ely is seeking an Online Assistant to support our online grocery orders. You will pick and prepare items for home delivery or click-and-collect, operate a handheld route planner, and assist with order processing and loading vans for Home Delivery Drivers.

You will work flexibly across the store, get training on new digital tools, and contribute to a fast-paced, high-energy environment with early starts and a strong focus on customer service.

Qualifications

• You must be above the school-leaver age in your country
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
• You must have Right to Work eligibility in the UK

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps - or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required

Job description

Sainsbury’s Group in Ely is seeking an Online Assistant to support our online grocery orders. You will pick and prepare items for home delivery or click-and-collect, operate a handheld route planner, and assist with order processing and loading vans for Home Delivery Drivers.

You will work flexibly across the store, get training on new digital tools, and contribute to a fast-paced, high-energy environment with early starts and a strong focus on customer service.