Online Shopping Operations Lead

Sainsbury’s Group; Royal Tunbridge Wells; On-site; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group is seeking an online manager to lead an in-store online delivery and picking team, ensuring a smooth customer experience for both online and in-store shoppers. The role focuses on coaching, performance management and safe operations during the early morning shifts.

You will drive KPI attainment, mentor colleagues, and collaborate with store leadership to maintain service quality while handling disciplinary processes when needed.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Proven ability to coach a team to deliver excellent customer service.
• Experience in meeting or exceeding KPIs across quality, availability or engagement.
• Experience managing disciplinaries and employee relations issues.
• Strong operational leadership when stepping in for senior managers.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Disciplinaries handling

Operations leadership

Job description

Sainsbury’s Group is seeking an online manager to lead an in-store online delivery and picking team, ensuring a smooth customer experience for both online and in-store shoppers. The role focuses on coaching, performance management and safe operations during the early morning shifts.

You will drive KPI attainment, mentor colleagues, and collaborate with store leadership to maintain service quality while handling disciplinary processes when needed.