Online Fulfillment Operations Lead

Sainsbury’s Group; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK retailer is seeking an Online Manager to lead a delivery team in Maidstone, ensuring a seamless shopping experience for customers. The role involves engaging and managing a large team, handling performance management, and collaborating with other departments. Applicants should have proven line-management experience in fast-paced environments, a commitment to exceptional customer service, and effective coaching abilities. Competitive salary and benefits package offered.

Benefits

10% discount for employees

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching up to 7.5%

Wellbeing support

Cycle to Work scheme

Gym and retail offers

Qualifications

• Proven line-management responsibility in a fast-paced environment.
• Track record of delivering customer service and coaching teams.
• Experience managing performance and employee relations.

Responsibilities

• Lead and coach a large team to ensure operational success.
• Oversee performance management and scheduling accuracy.
• Collaborate with other managers to enhance customer experience.

Skills

Line management experience

Customer service excellence

KPI management

Operational leadership

Team motivation

Job description

A major UK retailer is seeking an Online Manager to lead a delivery team in Maidstone, ensuring a seamless shopping experience for customers. The role involves engaging and managing a large team, handling performance management, and collaborating with other departments. Applicants should have proven line-management experience in fast-paced environments, a commitment to exceptional customer service, and effective coaching abilities. Competitive salary and benefits package offered.