Online Fulfillment Leader: KPI & Team Coach

Sainsbury’s Group; Nantwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Nantwich seeks an experienced leader for their online picking and delivery team. This role involves planning team deliveries, coaching a large group of shoppers and drivers, and collaborating with other managers to enhance the customer experience. Candidates should have prior line management experience in operational environments and a proven track record in customer service excellence. The position includes various benefits and a commitment to inclusivity.

Benefits

10% discount card after 4 weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension scheme

Cycle to Work scheme

Wellbeing support

Qualifications

• Previous line management experience in a fast-paced, operational environment.
• Outstanding ability to coach a team in customer service.
• Capable of managing performance issues and employee relations.

Responsibilities

• Plan and orchestrate online delivery team success.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with managers to enhance store shopping experience.

Skills

Leadership

Customer service orientation

Performance management

Operational management

KPI management

Job description

A leading retail company in Nantwich seeks an experienced leader for their online picking and delivery team. This role involves planning team deliveries, coaching a large group of shoppers and drivers, and collaborating with other managers to enhance the customer experience. Candidates should have prior line management experience in operational environments and a proven track record in customer service excellence. The position includes various benefits and a commitment to inclusivity.