Online Fulfillment & Delivery Operations Manager

Sainsbury's; Maidenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is looking for an Online Manager to lead a team in the Maidenhead area. The role involves overseeing the online picking and delivery operations, ensuring high customer service standards, and coaching team members. Ideal candidates will have experience in operational leadership and managing performance. This position offers competitive rewards, including benefits like discounts, bonuses, and ample development opportunities.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching scheme

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on memberships and retail vouchers

Qualifications

• Track record of delivering excellent customer service.
• Experience leading teams in a customer-facing environment.
• Ability to manage employee relations and performance issues.

Responsibilities

• Oversee online picking and delivery team operations.
• Engage and coach team members for seamless shopping experiences.
• Collaborate with managers to enhance customer satisfaction.

Skills

Customer service excellence

Team leadership

Performance management

Operational leadership

Job description

A leading UK retailer is looking for an Online Manager to lead a team in the Maidenhead area. The role involves overseeing the online picking and delivery operations, ensuring high customer service standards, and coaching team members. Ideal candidates will have experience in operational leadership and managing performance. This position offers competitive rewards, including benefits like discounts, bonuses, and ample development opportunities.