One Stop - Transport Coordinator

One Stop; Nursling; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain in the UK is looking for an enthusiastic Operational Support Assistant to provide on-site support. You will manage customer queries, despatch delivery routes, and maintain accurate documentation. This role requires proficiency in Microsoft packages, effective communication, and a flexible approach to work. Join a friendly culture where respect and inclusivity are key values.

Qualifications

• Experience in operational support and administration.
• Ability to handle customer queries and complaints.
• Proficiency in maintaining records and documents.

Responsibilities

• Provide operational and administrative support to the Transport Manager.
• Handle queries and complaints from customers.
• Despatch delivery routes and report concerns.

Skills

Proficient in Microsoft packages

Effective communication skills

Organised and capable of planning

Patience and resilience

Job description

The role will provide on-site operational and administrative support to ensure process compliance and report to the Assistant Transport Manager.

We are looking for an enthusiastic and well organised person to deliver a great service, keep all systems up-to-date and documentation recorded accurately. You must be prepared to be flexible in relation to duties and shift patterns.

• Handle queries & complaints from customers (stores)
• Brief drivers on their daily activities (Pre & post-delivery route completion)
• Despatch delivery routes in line with the pre-planned delivery schedule & report any delivery concerns to my shift manager.
• Take a pro-active part in ensuring that the delivery service levels are maintained and foresee potential issues.
• Assisting the warehouse & transport management team in keeping fleets safe and legal
• Maintaining records and assisting in filing records
• Accurate completion of Transport KPIs
• Manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers
• Comply with Data Protection by ensuring that all confidential, sensitive information and personnel files are kept secure and documents are not left unattended.

• Be proficient in Microsoft packages including Work, Excel, PowerPoint, Outlook
• Have effective communication skills both verbal and written
• Be organised, capable of planning, and has the flexibility to work well under pressure
• Be patient, resilient and have a calm and logical approach
• An understanding of Working Time Directive preferred (not essential)
• Have no live disciplinaries.
• Have good attendance record
• Relevant training will be provided on systems and procedures used within the role.

At One Stop Stores we aim serve local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work.

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLCbut operated as a separate business.

We have over900 stores employing over 10,000 people, we are an ambitious organisation with a culture that is friendly, fun and where everyone is treated with respect; our business really is a great place to work.

We’re proud to have been accredited Disability LeaderLevel 3and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.