One Stop - Customer Service Assistant

One Stop; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain in London seeks a Customer Service Assistant to enhance customer service and store operations. Duties include serving customers, managing feedback, and maintaining store safety. The role offers flexible working arrangements and generous employee discounts. Ideal candidates must be passionate about customer service and able to work in a dynamic environment.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Café

20% Discount on F&F Clothing in Tesco Stores

10% at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Health check discounts

Discounted cash plans and savings schemes

Qualifications

• Passion for serving customers and providing excellent service.
• Ability to work in a fast-paced retail environment.
• Willingness to follow safety procedures and policies.

Responsibilities

• Serve customers with pride and provide excellent service.
• Manage customer feedback and improve service.
• Participate in community and charity events.

Skills

Customer service excellence

Communication skills

Teamwork

Job description

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One Stop - Customer Service Assistant, London

Client: One Stop

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f0ee01d6d632

Job Views: 40

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Handsworth • Apply by 30-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety training in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct pay.
• Following security procedures and wearing safety equipment to ensure safety.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Keeping the store clean, tidy, and organized.
• Potentially managing shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, duties include managing the Post Office operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services.

As a Tesco subsidiary, we operate independently with support from three distribution centers in Brownhills, Nursling, and Wakefield.

Please Note

Applicants must be above the school leaver age. Check the specific age for your country.

Colleague Benefits include:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Health check discounts at Tesco Pharmacy
• Discounted cash plans, savings schemes, and various retail discounts