One Stop - Customer Service Assistant

One Stop; Ascot; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail brand is looking for a Customer Service Assistant in Ascot. This role involves providing excellent customer service, managing store operations, and ensuring a safe shopping environment. Candidates should have strong communication skills and a passion for serving customers. Experience in retail is preferred. The position offers a dynamic work setting with varied responsibilities.

Qualifications

• Ability to provide excellent customer service.
• Experience in a retail environment preferred.
• Knowledge of store operations.

Responsibilities

• Provide excellent customer service and support.
• Maintain the store's appearance and stock levels.
• Handle payments and assist in checkout operations.
• Ensure safety and security procedures are followed.

Skills

Customer service skills

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

1. I know my customers and serve them with passion and pride, providing great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
4. I put into practice the training I have received to ensure we work safely.
5. I participate in seasonal, community, and charity events, creating an inclusive atmosphere.
6. I am knowledgeable about my store's performance and understand my role in delivering profit.
7. I live our values, make everyone feel welcome, and follow policies.
8. I ensure I clock in and out at the start and end of my shift for accurate payment.
9. I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I follow the think 25 policy when serving age-restricted products.
11. I respond quickly to assistance calls or interventions on self-service checkouts and explain my actions to customers.
12. I work in a clean, tidy, and organized manner, keeping aisles clear.
13. At times, I may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
14. I follow all training to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, duties include the day-to-day operations of the post office, which requires passing a Post Office Financial and criminal conviction background check. Failure to pass these checks will result in withdrawal of the job offer.