Oncology Scheduler / Administrator

NHS; Greater London; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading healthcare institution in Greater London is seeking a part-time administrator to support their Oncology Administration team. The role involves managing patient appointments, maintaining filing systems, and providing excellent customer service in a busy environment. The ideal candidate will have strong communication skills and experience in healthcare settings. Flexible working arrangements are available, along with opportunities for career development.

Benefits

Career development

Flexible working

Wellbeing initiatives

Staff recognition scheme

Qualifications

• Experience in a busy and fast-paced patient-facing environment.
• Previous experience in an NHS institution is preferred.

Responsibilities

• Greet patients and visitors to the unit in a professional manner.
• Book and cancel follow-up appointments and patient transport.
• Handle all paperwork associated with reception duties.
• Update the system with patients' Treatment Clinical Information (TCI).

Skills

Clear and effective communication skills

Team player

Basic IT literacy

Medical terminology

Experience with using Cerner and Aria systems

Education

A-Levels or equivalent knowledge or experience

Job description

Are you great with people, very organized, and passionate about patient care? Our Oncology Service is looking for a motivated friendly and confident individual with experience of working within a very busy and fast-paced patient facing environment to come and join our team.

Imperial College Healthcare NHS Trust is an Academic Health Science Centre (AHSC) and one of the largest Trusts in the country. Our mission is to provide world class healthcare for our patients, through excellence in research, education and training.

We are currently looking to recruit an enthusiastic administrator to join our Oncology Administration team to provide full administrative support including a reception service for our chemotherapy day unit. The post holder will be expected to organise and prioritise their own workload and to work closely with clinical colleagues in order to ensure the continuity of service for our patients at all times.

This is a great opportunity for an excellent administrator to develop and learn within a complex, fast-paced environment. You will have excellent team working, interpersonal and communication skills with the vision and enthusiasm to continually develop both yourself and the service.

This post is for 22.5 hours a week. Wednesday to Friday 09:00 - 17:00 (with at least one day of working late shift of 10:30 - 18:30).

Main duties of the job

• Greet patients and visitors to the unit in a professional manner and in accordance with CPG and Trust policy.
• Book and cancel follow up appointments including blood test.
• Maintain accurate filing systems.
• Book and cancel patient transport for future appointments on demand.
• Book and cancel patient interpreters for future appointments where necessary.
• Cancel patients off Cerner and Aria upon clinical request and patient's notification.
• Handle all paperwork associated with reception duties.
• Contact patients and inform about 'Maggie's seminars and conduct an audit.
• Patient pathway ensuring TCI's are recorded on the system and cancelling appointments on Cerner.
• Ensuring patients TCI are on the system and updating any missing TCI's.
• Booking chemotherapy appointments, rescheduling patients' appointments.
• Any other administrative duties relating to role.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• A-Levels or equivalent knowledge or experience
• Medical terminology

Experience

• Basic IT literacy
• Previous experience in an NHS institution

Skills/Knowledge/ Abilities

• Clear and effective communication skills
• Team player
• Service sector work (preferably hospital)
• Experience with using Cerner and Aria systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.