On Street Bike Operative

Serco Limited; City Of London; On-site; GBP 29,000; Full time

Job summary

A leading services provider seeks an On Street Bike Operative in London. You will represent the bikesharing scheme, interacting positively with the public while supporting fleet operations. Ideal candidates will have cycling experience, be physically fit, and possess good communication skills. The position offers a salary of £28,808 per annum along with various perks. Training opportunities are provided for career development.

Benefits

Free Cycle Hire membership

TfL-issued Oyster Card

Incentive scheme

Rewards for abandoned bikes

Discounts on various services

Event opportunities throughout the year

Qualifications

• Previous delivery or cycling experience desired.
• Physically fit, able to cycle the distances required.
• Good communication and customer service skills.

Responsibilities

• Swap batteries and triage bikes to support the fleet.
• Travel around London on an E‑Cargo bike.
• Support Cycle Hire Hubs during peaks.
• Transport eBike batteries across the city.
• Complete mobile triage of Cycle Hire fleet.

Skills

Customer service skills

Cycling experience

Physical fitness

Job description

Job Title: On Street Bike Operative

Location: Clapham Depot, SW2 5DZ

Contract Type: Permanent

Working Hours: 40 hours per week, 1 in 3 weekends, Rostered Shift Pattern, 0700-1530 / 1100-19:30

Salary: £28,808 per annum + excellent benefits

London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,300 bikes, 2000 ebikes and over 800 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

Role Overview

You will be the public face of Serco's London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner.

Key Responsibilities

• Swap batteries and triage bikes to support the fleet and ensure customers get where they want to go.
• Travel around London on an E‑Cargo bike; receive eCargo Bike training and professional qualification.
• Support Cycle Hire Hubs during morning and evening peaks.
• Transport eBike batteries using eCargo Bikes across the city.
• Complete mobile triage of the Cycle Hire fleet across the scheme.
• Provide assistance to the workshop on an ad‑hoc basis to support workshop operations.
• Remain a confident cyclist, physically capable of keeping up with on‑street demand in a target‑pressured environment.

Qualifications & Requirements

• Previous delivery or cycling experience desired.
• Physically fit, able to cycle the distances required.
• Good communication and customer service skills.
• Random drug and alcohol testing will be conducted.

Training & Development

We provide ongoing training opportunities, including Health & Safety courses, Team Leader and Management training, and a supportive management team to guide your career progression.

Why Serco

Meaningful and vital work – deliver essential services that touch people's lives. A world of opportunity – our diverse UK‑wide operations offer unrivalled opportunities to learn and develop. Great people – a motivated team who will encourage and support you.

What We Offer

• Free Cycle Hire membership worth up to £120 after a successful 3‑month probation.
• A TfL‑issued Oyster Card providing free travel across the TfL network after a successful 3‑month probation.
• Incentive scheme during the busy summer period, where extra money can be earned for extra performance.
• Reward for each abandoned bike found, earning you money for helping maintain the fleet.
• Access to the Serco Benefits portal with discounts for insurance, healthcare, high street shopping, cinema, mobile phones, and more.
• Opportunities for events throughout the year: football, bowling, darts, ice cream vans on site, go‑karts, summer and Christmas parties.

We look forward to receiving your application.