On-Site IT Support Technician — Windows & Mac Pro

Pogust Goodhead; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An international law firm in Greater London is seeking a proactive On-Site IT Support Technician to provide technical support for staff both on-site and remotely. Responsibilities include managing IT operations, assisting with hardware/software issues, and improving efficiency through AI initiatives. The ideal candidate should have strong technical knowledge of Windows 11, Microsoft Office, and Apple devices, along with customer-focused interpersonal skills. This role offers a collaborative work environment and various employee benefits.

Benefits

25 days’ annual leave (plus 8 Bank Holidays)

Private medical insurance

Private pension scheme

Life assurance

Enhanced maternity and paternity leave

Employee assistance programme

Employee referral bonus

E-bikes and gym discounts

Season ticket loans

Qualifications

• Previous IT support experience or relevant qualifications.
• Strong technical knowledge of Windows 11, Microsoft Office, and Apple devices.
• Excellent problem-solving skills with a proactive approach.

Responsibilities

• Provide first-line and second-line IT support to staff on-site and remotely.
• Assist with device management and software application support.
• Manage software licenses and stock inventory.

Skills

Technical support experience

Windows 11 knowledge

Microsoft Office Suite

Apple devices expertise

Problem-solving skills

Tools

Intune

Mobile Device Management

Ticketing systems

Job description

An international law firm in Greater London is seeking a proactive On-Site IT Support Technician to provide technical support for staff both on-site and remotely. Responsibilities include managing IT operations, assisting with hardware/software issues, and improving efficiency through AI initiatives. The ideal candidate should have strong technical knowledge of Windows 11, Microsoft Office, and Apple devices, along with customer-focused interpersonal skills. This role offers a collaborative work environment and various employee benefits.