On‑Site IT Support Technician – MS 365 & Networking

Thorpe Molloy McCulloch Recruitment Ltd; Aberdeen City; On-site; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency in the UK seeks a Support Technician to provide technical support and on-site assistance to clients. This role involves troubleshooting devices and networks, managing support tickets, and delivering exceptional customer service. The ideal candidate has strong technical skills, a friendly attitude, and a passion for helping others, with 5+ years of relevant experience. This position allows for personal growth and learning new technologies.

Qualifications

• 5+ years in technical support, ideally in a fast-paced environment.
• Strong knowledge of Windows 10/11 and Microsoft 365 administration.
• Networking troubleshooting skills (DNS, DHCP, VPNs).
• Familiarity with security tools and best practices.

Responsibilities

• Providing remote and on-site technical support across devices and networks.
• Managing support tickets for clear communication and timely resolution.
• Installing, configuring, and maintaining desktops, laptops, and software.
• Administering Microsoft 365 services including Teams and SharePoint.

Skills

Technical support experience

Customer service skills

Problem-solving skills

Communication skills

Tools

Microsoft 365

Ticketing systems

Networking tools

Job description

A recruitment agency in the UK seeks a Support Technician to provide technical support and on-site assistance to clients. This role involves troubleshooting devices and networks, managing support tickets, and delivering exceptional customer service. The ideal candidate has strong technical skills, a friendly attitude, and a passion for helping others, with 5+ years of relevant experience. This position allows for personal growth and learning new technologies.