On-Site IT Support Technician

Pogust Goodhead; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An international law firm in Greater London is seeking a proactive On-Site IT Support Technician to provide technical support for staff both on-site and remotely. Responsibilities include managing IT operations, assisting with hardware/software issues, and improving efficiency through AI initiatives. The ideal candidate should have strong technical knowledge of Windows 11, Microsoft Office, and Apple devices, along with customer-focused interpersonal skills. This role offers a collaborative work environment and various employee benefits.

Benefits

25 days’ annual leave (plus 8 Bank Holidays)

Private medical insurance

Private pension scheme

Life assurance

Enhanced maternity and paternity leave

Employee assistance programme

Employee referral bonus

E-bikes and gym discounts

Season ticket loans

Qualifications

• Previous IT support experience or relevant qualifications.
• Strong technical knowledge of Windows 11, Microsoft Office, and Apple devices.
• Excellent problem-solving skills with a proactive approach.

Responsibilities

• Provide first-line and second-line IT support to staff on-site and remotely.
• Assist with device management and software application support.
• Manage software licenses and stock inventory.

Skills

Technical support experience

Windows 11 knowledge

Microsoft Office Suite

Apple devices expertise

Problem-solving skills

Tools

Intune

Mobile Device Management

Ticketing systems

Job description

About Pogust Goodhead

Pogust Goodhead is an international law firm dedicated to delivering justice for individuals, groups, and communities worldwide. We specialise in complex litigation and strive to make a positive impact by holding powerful corporations accountable. Joining Pogust Goodhead means becoming part of a dynamic, mission‑driven organisation that values integrity, collaboration, and innovation.

Role Overview

We are seeking a proactive and customer‑focused On‑Site IT Support Technician to provide technical support to staff in our London office and remotely. You will be part of an IT team that supports each other and the business, working closely with colleagues in the UK and Brazil. This role involves managing day‑to‑day IT operations, assisting with hardware and software issues, and contributing to future improvements through AI and automation initiatives.

The environment can be fast‑paced at times, with some time‑sensitive requests, so adaptability and prioritisation skills are essential.

Key Responsibilities

• Provide first‑line and second‑line IT support to staff on‑site and remotely.
• Assist with:
  • Windows Operating System: Windows 11
  • Applications: Microsoft Office Suite, Adobe applications
  • Device Management: Intune, Mobile Device Management (MDM), Asset Management
  • Apple Devices: MacBook, iPads, iPhones
• Manage software licences and stock inventory.
• Image and configure laptops for deployment.
• Handle onboarding and offboarding processes, including induction sessions.
• Use ticketing systems to log and track support requests.
• Support initiatives to improve efficiency through AI and automation.
• Occasional travel to other sites as required.

Qualifications

• Previous IT support experience or relevant qualifications.
• Strong technical knowledge of Windows 11, Microsoft Office, Adobe applications, and Apple devices.
• Experience with Intune and Mobile Device Management solutions.
• Familiarity with imaging laptops and managing hardware inventory.Excellent problem‑solving skills with a proactive approach to preventing future issues.
• Ability to deliver clear onboarding inductions and communicate effectively with staff.
• A “can‑do” attitude and genuine enthusiasm for helping people.
• Understanding of AI concepts and automation tools (desirable).
• ITIL Foundation v4 certification (desirable).
• Previous experience in the legal industry or similar professional environment is helpful.
• Flexibility for occasional out‑of‑hours work and travel.

Personal Attributes

• Customer‑focused with strong interpersonal skills.
• Analytical thinker who looks for long‑term solutions.
• Adaptable and eager to learn new technologies.
• Enjoys working in a collaborative, supportive team environment.

Benefits

• 25 days’ annual leave (plus 8 Bank Holidays)
• Private medical insurance
• Private pension scheme
• Life assurance
• Enhanced maternity and paternity leave
• Employee assistance programme
• Employee referral bonus
• E‑bikes and gym discounts (available through salary sacrifice scheme)
• Season ticket loans

Pre‑engagement Screening

If we extend an offer of employment to you, we will conduct pre‑engagement screening checks where local legislation permits and where relevant to your role and to working within a regulated environment. These checks may include, but are not limited to, verification of your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and obtaining work‑related references.