On-Site Emergency Call & Dispatch Specialist

Total Assist; Broadland; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare service provider is seeking Call Handlers to join their team on-site in Broadland, England. This role involves responding to emergency and non-emergency calls through a 24/7 operational schedule, ensuring accurate recording and prioritization of calls. The ideal candidate must complete relevant training and operate under clinical triage protocols to facilitate effective communication with medical personnel and maintain essential operations even during system failures.

Qualifications

• Appropriate training on call handling and emergency protocols.
• Ability to work rotating shifts effectively within a team.
• Strong communication skills for advising clients.

Responsibilities

• Answer and record all incoming telephone calls.
• Ensure timely response to emergency and non-emergency calls.
• Follow clinical triage protocols for emergencies.

Job description

A healthcare service provider is seeking Call Handlers to join their team on-site in Broadland, England. This role involves responding to emergency and non-emergency calls through a 24/7 operational schedule, ensuring accurate recording and prioritization of calls. The ideal candidate must complete relevant training and operate under clinical triage protocols to facilitate effective communication with medical personnel and maintain essential operations even during system failures.