On‑Site Desktop Support Specialist – Windows & M365

South Yorkshire Mayoral Combined Authority; Sheffield; On-site; GBP 34,000 - 38,000; Full time

Job summary

A regional public sector authority is searching for a Desktop Support Analyst to join their team in Sheffield. The role involves diagnosing and resolving technical issues across various devices and systems, and providing hands-on support to colleagues. Applicants should have a solid grounding in IT, particularly with Windows and Microsoft 365. The position offers competitive benefits including flexible working arrangements and professional development opportunities, making it ideal for those seeking to grow their technical skills in a collaborative work environment.

Benefits

Local Government Pension Scheme

Annual leave from 28 to 36 days

Hybrid working options

Flexible Hours Scheme

Training on the job

Qualifications

• Solid technical grounding and confidence in problem-solving.
• Experience with diagnosing hardware faults and connectivity issues.
• Ability to communicate technical steps clearly to non-technical users.

Responsibilities

• Diagnosing and resolving hardware faults and OS issues.
• Supporting Windows 11, Microsoft 365, and endpoint tools.
• Imaging and preparing devices for onboarding and rebuilds.
• Documenting workarounds for self-help library.

Skills

Windows 10/11 builds

M365 admin concepts

Hardware diagnostics

Basic networking

ITSM processes

Communicating technical steps

Prioritising workload

Job description

A regional public sector authority is searching for a Desktop Support Analyst to join their team in Sheffield. The role involves diagnosing and resolving technical issues across various devices and systems, and providing hands-on support to colleagues. Applicants should have a solid grounding in IT, particularly with Windows and Microsoft 365. The position offers competitive benefits including flexible working arrangements and professional development opportunities, making it ideal for those seeking to grow their technical skills in a collaborative work environment.