On-Site Coffee Equipment Trainer & Barista Coach

UCC Coffee UK and Ireland; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading coffee provider in the UK is seeking a field-based Coffee Ambassador to deliver exceptional customer service and training on coffee equipment. The ideal candidate will demonstrate a passion for coffee culture, have strong communication skills, and the ability to perform technical fault fixes. Key responsibilities include conducting training sessions, ensuring customer satisfaction, and maintaining equipment standards. This role offers an opportunity to work flexibly and engage with a diverse range of clients.

Qualifications

• Confident individual with a passion for training and customer service.
• Passionate about coffee and coffee culture.
• Excellent understanding of coffee quality and associated equipment.
• Computer literate and a clean driving license.
• Self-motivated with a flexible approach to work.

Responsibilities

• Act as Company Coffee Ambassador ensuring high customer service.
• Deliver detailed training sessions on coffee equipment.
• Demonstrate high level of coffee product knowledge.
• Identify and repair basic technical faults in coffee machines.
• Complete Coffee Excellence Checks with customers.

Skills

Customer service

Coffee knowledge

Training skills

Technical fault identification

Communication

Job description

A leading coffee provider in the UK is seeking a field-based Coffee Ambassador to deliver exceptional customer service and training on coffee equipment. The ideal candidate will demonstrate a passion for coffee culture, have strong communication skills, and the ability to perform technical fault fixes. Key responsibilities include conducting training sessions, ensuring customer satisfaction, and maintaining equipment standards. This role offers an opportunity to work flexibly and engage with a diverse range of clients.