Omni Trainer

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading investment platform in Bristol is seeking a Trainer to deliver high-quality training and learning initiatives. This role involves facilitating both face-to-face and virtual training while working closely with the training design team. The ideal candidate will have prior training experience, be a confident presenter, and possess knowledge of effective learning techniques. Additionally, experience in customer service, particularly in a regulated environment, is preferred. This position offers a collaborative atmosphere focused on continuous improvement and professional development.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Pension scheme up to 11% employer contribution

Health care cash plans

Gym memberships and well-being apps

In-house barista serving coffee

Paid volunteering days

Qualifications

• Previous training and workshop facilitation experience.
• Confident and passionate presenter and trainer.
• Experience working in customer service, preferably within a regulated environment.

Responsibilities

• Provide high-quality engaging training compliant with regulations.
• Work with training design team to evolve training materials.
• Facilitate and deliver new colleague training in product and processes.
• Capture and review feedback for continuous improvement of training.

Skills

Training facilitation

Presentation skills

Customer service experience

Knowledge of learning styles

Job description

Excited to grow your career?

Our mission is to 'help people save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

About the role

To deliver in-house training courses and learning initiatives to colleagues and managers across the Omni Channel Directorate. The role will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team led initiatives, train the trainer activities and integrating support materials to maximise usage/engagement with LinkedIn Learning. The role of a Trainer will involve facilitating an interactive training experience for our contact centre new hires, providing on-going coaching and development.

What you'll be doing

• Provide high-quality engaging, inclusive and informative training, which is regulation compliant
• Work closely with our in house training design team to build, review and evolve training material for all colleagues across Omni Channel.
• To effectively facilitate and deliver all new colleague training e.g. Product, Processes, Soft Skills
• Capture and review feedback/data to drive the continuous improvement of our training offering
• Maintain training and competence records relating to training performance, training numbers, evaluation reports, knowledge testing in line with FCA requirements
• Manage stakeholder relationships and collaborate cross-business with areas including L&D and Compliance
• Take part in specific projects aligned to operational requirements
• Develop self, and maintain knowledge in relevant field(s) at all times

About you

• Previous training and workshop facilitation experience
• To be a confident, passionate and engaging presenter and trainer
• Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques
• Experience working in customer service, preferably regulated within a regulated environment

Interview process

Competency based interview conducted through Microsoft Teams

Working Schedule

Monday to Friday, shifts between 8am - 6pm. 37.5 hours a week

Why Us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus & annual pay review
• 25* days holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers
  * up to 30 days depending on role level & increasing with length of service

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.