Omni Operations Manager - Live Bingo & Chat Stars

Buzz Bingo; East Midlands; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading gaming company is hiring for an Omni Operations Manager to oversee Live Bingo across online and retail channels. The role involves managing a team, ensuring outstanding customer service, and driving strategic initiatives. Candidates should have experience in customer-facing management roles and a passion for coaching. This full-time position offers a competitive salary up to £45,000 and various employee perks focusing on well-being and professional development.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Buzz Brights Apprenticeships

Employee Recognition Scheme

Access to digital learning platform

Trained Mental Health Advocates

5 weeks Annual Leave

Buy Holidays Salary Sacrifice Scheme

50% off bingo tickets

Refer a Friend Scheme

Life Assurance

Pension Scheme

Qualifications

• Proven experience managing teams in customer-facing roles, ideally in bingo, leisure, hospitality, or retail.
• Strong understanding of customer service KPIs.
• Ability to work flexibly across varied hours.

Responsibilities

• Leading the Live Bingo team to deliver outstanding customer service.
• Driving the Live Bingo strategy and ensuring brand standards.
• Coaching, developing, and supporting your team.

Skills

Team management

Customer service

Communication skills

Creative problem-solving

Data analysis

Tools

Microsoft Office

Job description

🎉 We're Hiring : Omni Operations Manager – Live Bingo 🎉

Location : You will be working between our Nottingham and our Derby Studios

Contract Type : Full Time

Salary : Up to £45,000 per annum

Are you a passionate leader who thrives in a fast-paced, customer-focused environment? Do you love creating unforgettable experiences and inspiring teams to deliver excellence every day? If so, we’d love to hear from you!

We’re looking for an Omni Operations Manager – Live Bingo to join our customer operations team. Reporting into the Head of Omni Operations – Live Bingo & Chat Stars, you’ll play a key role in delivering our Live Bingo experience across both online and retail channels.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

What You’ll Be Doing :

• Leading the Live Bingo team to deliver outstanding customer service and unforgettable experiences.
• Driving the Live Bingo strategy and ensuring consistent delivery of brand values and standards.
• Managing bingo features, promotions, and chat games to maximise engagement and performance.
• Collaborating with product and marketing teams to grow customer engagement and KPI metrics.
• Overseeing staffing, rotas, and live hosting schedules to ensure seamless operations.
• Coaching, developing, and supporting your team through regular feedback and performance reviews.
• Recruiting and onboarding new Live Hosts and Chat Hosts, ensuring full training and development.
• Championing a culture of exceptional service and safer gambling across all channels.
• Managing HR matters and leading regular team meetings to share updates and drive performance.
• Planning and executing Live Bingo social media activity and recognising WOW moments.

What You’ll Bring :

• Proven experience managing teams in customer-facing roles, ideally in bingo, leisure, hospitality, or retail.
• Experience in gaming environments and a strong understanding of customer service KPIs.
• A passion for coaching and developing others to reach their full potential.
• Strong communication skills and a flair for creative problem-solving.
• Ability to work flexibly across varied hours (between 8am–1am) to meet customer needs.
• A proactive, self-motivated approach with a keen eye for detail and innovation.
• Confidence in using Microsoft packages and analysing data to drive decisions.

Ready to bring the buzz to Live Bingo?

Apply now and be part of something unforgettable.