Omni Operations Manager - Live Bingo & Chat Stars

Buzz Group Limited; East Midlands; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading gaming company is seeking an Omni Operations Manager for Live Bingo. You will manage the Live Bingo experience across online and retail channels while inspiring the customer operations teams to deliver excellence. The ideal candidate will have proven leadership experience in a fast-paced, customer-focused environment. The role offers a competitive salary of up to £45,000 per annum along with various benefits including mental wellness apps and extensive annual leave.

Benefits

Help@Hand - Wellbeing app

Thrive App

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform

Access to Mental Health Advocates

5 weeks Annual Leave

Qualifications

• Proven leadership experience in a fast-paced, customer-focused environment.
• Strong communication and team-building skills.
• Ability to manage multiple channels and deliver a seamless customer experience.

Responsibilities

• Deliver the Live Bingo experience across online and retail channels.
• Lead and inspire customer operations teams.
• Collaborate with the Head of Omni Operations.

Skills

Leadership experience

Strong communication skills

Team-building skills

Customer-focused environment experience

Job description

Overview

Omni Operations Manager – Live Bingo

Location : You will be working between our Nottingham and our Derby Studios

Contract Type : Full Time

Salary : Up to £45,000 per annum

Are you a passionate leader who thrives in a fast-paced, customer-focused environment? Do you love creating unforgettable experiences and inspiring teams to deliver excellence every day? If so, we'd love to hear from you!

We’re looking for an Omni Operations Manager – Live Bingo to join our customer operations team. Reporting into the Head of Omni Operations – Live Bingo & Chat Stars, you’ll play a key role in delivering our Live Bingo experience across both online and retail channels.

Responsibilities

• Deliver the Live Bingo experience across both online and retail channels.
• Lead and inspire customer operations teams to deliver excellence in a fast-paced environment.
• Collaborate with the Head of Omni Operations – Live Bingo & Chat Stars to ensure smooth operations and customer satisfaction.

Qualifications

• Proven leadership experience in a fast-paced, customer-focused environment.
• Strong communication and team-building skills.
• Ability to manage multiple channels and deliver a seamless customer experience.

Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave