Officer, Maritime Support Centre

MSC Cruises Management (UK) Limited; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cruise line company based in the UK seeks an experienced Cruise Deck Officer. In this role, the officer will monitor voyages, ensure safety compliance, and support the Maritime Support Centre 24/7. Ideal candidates will have a Chief Officer Unlimited licence, experience on cruise ships, and knowledge of bridge systems. Join a diverse team and take your career to the next level at MSC Cruises.

Qualifications

• Experience sailing as 2nd Officer or higher on Cruise Ships.
• Knowledge of SOLAS, MARPOL, MLC and ISM requirements.
• Knowledge of FF/LSA systems for the shipboard.

Responsibilities

• Acts as the first point of contact for the Fleet for General Assistance.
• Monitors the voyages of all vessels including Itineraries and Schedules.
• Carries out shift specific tasks and records in the logbook.

Skills

Decision making

Communication

Conflict Resolution

Ability to Prioritise

Fluent spoken and written English

Education

Chief Officer Unlimited licence or higher

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Bridge systems such as NACOS/SAM Electronics

NAPA

Job description

Overview

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

This is an exciting opportunity for an experienced Cruise Deck Officer to join our growing Maritime Support Centre. In this role you will join a crucial 24hr watch rota, supporting our global Cruise fleet (MSC Cruises & Explora Journeys), as well as supporting with Crisis Activation and Management activities.

Your Impact

• Acts as the first point of contact for the Fleet for General Assistance and Reports any Discrepancies between Shipboard Practice and Company Safety Policies
• Monitors the voyages of all vessels, including Itineraries, Arrival/Departure Schedules, Arrival/Departure Manoeuvres and Reacts to Pre-Determined Trigger Warnings of possible Unsafe Situations
• Monitors current and forecasted Weather Conditions
• Participate in Planning, Preparation and Conducting of Training for Colleagues from other Departments Composing part of the Emergency Group Ashore
• Monitors all equipment ensuring that the overview of vessels is available at all times, and communicates with relevant stakeholders in the case of equipment issues
• Follows a 24/7 rotational shift pattern, including nights, weekends and holidays
• Carries out shift specific and other assigned tasks (e.g., daily, weekly, monthly checks,) within the required time period and records all entries in the “Maritime Support Centre” logbook
• Conduct tests with all Communication Platforms to check Functionality and Report and Follow up any Non‑Conformities
• Assist in the Planning and Participation of company‑wide drills, including the Preparation of after‑Action Reports

Your Journey so far

• Experience sailing as 2nd Officer or higher on Cruise Ships
• Chief Officer Unlimited licence or higher
• Knowledge of Bridge systems such as NACOS/SAM Electronics, NAPA, etc
• Knowledge of SOLAS, MARPOL, MLC and ISM requirements
• Knowledge of FF/LSA systems for the shipboard
• Competency in: Decision making, Communication, Conflict Resolution and the Ability to Prioritise
• Good working knowledge of Microsoft Excel, Word, PowerPoint
• Fluent spoken and written English

Your Essentials

The existing right to work and live in the UK is preferred.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!