Office Manager

Rapid Recruitment Services; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading property development and management firm is seeking a highly organized Property Office Manager to ensure the smooth running of their North West London office. This pivotal role includes overseeing office operations, managing tenant relationships, and providing full PA support to Directors. Candidates should have a minimum of 3 years experience in office management or lettings administration, with strong communication skills and attention to detail. Proficiency in Microsoft Office is also required.

Qualifications

• Minimum of 3 years experience in Office Management or Lettings Administration.
• Strong understanding of lettings compliance and Assured Shorthold Tenancies (ASTs).
• Excellent written and verbal communication skills.
• Highly organised and proactive in a fast-paced environment.
• Confident managing multiple tasks and working to tight deadlines.

Responsibilities

• Oversee the efficient day-to-day operation of the office.
• Manage telephone and email enquiries promptly and professionally.
• Draft and issue tenancy agreements and related documentation.
• Provide full PA support to Directors, including diary management.

Skills

Office Management Experience

Lettings Administration

Communication Skills

Organizational Skills

Attention to Detail

Customer Service

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading property development and management firm specializing in residential schemes across London is seeking a highly organized and experienced Property Office Manager to join their North West London office.

This is a pivotal role within the business, ensuring the smooth day-to-day running of the office while supporting senior management and overseeing all aspects of tenancy coordination. The position combines property administration, compliance oversight, and PA support to the Directors, requiring excellent organisational skills and strong attention to detail.

Key Responsibilities

• Oversee the efficient day-to-day operation of the office
• Act as the first point of contact for tenants, landlords, and contractors
• Manage telephone and email enquiries promptly and professionally
• Draft and issue tenancy agreements and related documentation
• Progress all tenancies from offer acceptance through to move-in
• Administer deposit registrations for all residential lettings
• Liaise with suppliers, contractors, landlords, and tenants on maintenance and property matters
• Coordinate property inventories, check-ins, and check-outs
• Arrange and maintain records for Gas Safety, Electrical, and EPC certifications
• Manage and update the CRM system (Release) accurately and regularly
• Serve relevant notices (including Section 8 and notices to quit) on residential tenancies
• Support ongoing construction project administration and communication
• Provide full PA support to Directors, including diary management, travel coordination, and email correspondence
• Oversee general office management: stationery ordering, filing, mail distribution, and ensuring a professional working environment

Skills and Experience Required

• Minimum of 3 years experience in Office Management or Lettings Administration
• Strong understanding of lettings compliance and Assured Shorthold Tenancies (ASTs)
• Excellent written and verbal communication skills
• Highly organised, proactive, and able to prioritise effectively in an fast-paced environment
• Confident managing multiple tasks and working to tight deadlines
• Professional telephone manner and exceptional interpersonal skills
• Strong attention to detail and commitment to accuracy
• Proficient in Microsoft Word, Excel, and PowerPoint