Office Junior

Daniel Owen Ltd.; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A property management company in East London is seeking an Office Junior. The ideal candidate will handle telephone and email enquiries, liaise with tenants and clients, and ensure an efficient service. Strong customer service skills, good IT knowledge including Microsoft packages, and the ability to multitask are essential. This is a permanent position offering a salary between £20,000 to £25,000 per annum based on experience.

Responsibilities

• Handle telephone and email enquiries from tenants and clients proficiently.
• Liaise with tenants and clients to ensure quality service.
• Promote a professional image and maintain high customer service standards.
• Make appointments for gas, electric, and plumbing jobs.
• Conduct daily call rounds to confirm appointments.
• Ensure clear job notes and instructions are provided.
• Prioritize emergency and vulnerable tenant jobs.
• Provide tolerance when dealing with vulnerable and elderly customers.
• Build professional relationships internally and externally.

Skills

Excellent customer service

Excellent written & verbal communication

Attention to detail

Planning skills

Ability to work in a team

Decision making

Ability to multitask

Good IT skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Office Junior
Permanent
20-25K per annum based on Experience
Based in East London
0800-1700

• Deal with day to day telephone and email enquiries from tenants and Clients, in a timely and professional manner
• To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved
• Promote an efficient and professional image to all customers, maintaining a high standard of customer service at all times
• To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
• Daily call round to confirm appointments to prevent high no access rate
• Ensure adequate and clear job notes and instructions are provided.
• Prioritise allocation of emergency and vulnerable tenant jobs
• To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
• To build and maintain professional working relationships with those inside and outside of the business

Experience

• Ability to provide excellent customer service.
• Excellent written & verbal communication
• Ability to understand and retain new information and skills
• Good attention to detail
• Excellent planning skills
• Able to work as part of a team
• Decision making and being able to work on own initiative as well being able to find solutions
• Ability to multitask and adapt using various applications
• Good IT skills including experience of using Microsoft packages such as Outlook, Word, Excel.