Office Clerk

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading NHS trust in Liverpool is seeking an Office Clerk to provide administrative support across Virtual Wards. This role involves maintaining records, assisting with queries, and ensuring the smooth operation of office tasks. Ideal candidates will have healthcare office experience and relevant qualifications such as GCSEs including English and Maths. The position requires strong communication skills, adaptability, and a professional demeanor. Join us to contribute to innovative healthcare delivery in a dynamic environment.

Qualifications

• Experience in healthcare delivery office environment.
• Understanding of departmental and Trust policies.
• Awareness of Health and Safety issues and confidentiality requirements.

Responsibilities

• Assist the office manager with the smooth day-to-day running of the Virtual Wards offices.
• Undertake staff training as directed by the relevant manager.
• Proactively deal with enquiries and visitors in a courteous manner.
• Maintain records and assist in data management.

Skills

Supervisory skills

Organisational skills

Good oral and written communication skills

Good telephone manner and switchboard skills

Knowledge of Patient Administration systems

Ability to assess priorities

Adaptable and flexible approach

Courteous and professional attitude

Education

GCSEs or equivalent including English and Maths

NVQ 3 or equivalent in relevant area

Job description

Office Clerk

The closing date is 16 December 2025

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or The Walton Centre.

The University Hospitals of Liverpool Group is at the forefront of healthcare innovation, particularly in its pioneering approach to Virtual Wards. By embracing cutting‑edge digital solutions and integrated care models, the Group has transformed how patients receive treatment at home, ensuring high‑quality care while reducing hospital admissions. Their commitment to continuous improvement, data‑driven decision‑making, and collaborative working across disciplines showcases a forward‑thinking ethos that places patient wellbeing and service efficiency at the heart of everything they do.

The candidate will provide administration support across 3 Virtual Wards. The Office Administrator plays a key role in supporting the smooth and efficient day‑to‑day operations of the Virtual Wards offices. Working closely with the Office Manager and Team Leaders, the postholder will ensure administrative processes are maintained to a high standard, contributing to the overall effectiveness of the service.

Main duties of the job

• Assist the office manager with the smooth day to day running of the Virtual wards offices.
• Assist with the maintenance of records.
• Undertake staff training as directed by the relevant manager for the area.
• Ensure that all staff follow defined protocols. Suggest improvements to such protocol and procedures.
• Deputise for the supervisor when required.
• Assist the office Supervisor in the preparation of stationary packs.
• Assist with stock control in relation to office supplies.
• Maintain the integrity of templates.
• Assess stationery stock position and place orders as necessary.
• Assist with the management of data integrity.
• Assist the relevant manager for the area in logging maintenance call‑out.

Office Duties

• Proactively deal with enquiries.
• Deal with visitors to the department in a timely and courteous manner. Receive deliveries of goods.
• Efficient distribution of incoming mail to the department.
• Accurate typing of reports and correspondence as required. Provide support to the Departments medical/personal secretaries as required.
• Filing reports and other correspondence.
• Booking clinics both online and sending patient letters.
• Provide clerical support.
• Efficiently use IT systems.
• Work effectively with other admin and the wider team.
• Assist in clinic set up and booking.
• Assist with social media for the service.
• Answer the telephone to the general public.
• Assist with advice and guidance under the supervision of clinicians.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of the NHS University Hospitals of Liverpool Group, formed on 1 November 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Job responsibilities

Please see attached Job description and person specification for full details of role responsibilities.

Please note this is a generic job description, and therefore not exhaustive in what the role may comprise.

Person Specification

Qualifications

• GCSEs or equivalent including English and Maths
• NVQ 3 or equivalent in relevant area

Experience

• Experience in healthcare delivery office environment.

Knowledge

• Supervisory skills
• Organisational skills.
• Ability to assess priorities.
• Ability to undertake training.
• Good oral and written communication skills.
• Good telephone manner and switchboard skills.

Skills

• Working knowledge of departmental and Trust policies.
• Knowledge of Patient Administration systems.
• Awareness of Health and Safety issues. Understands confidentiality requirements.

Other

• Adaptable and flexible approach to duties
• Courteous and professional attitude to service users
• Motivated.
• Employee of LAASP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree House, Aintree University Hospital