Office-based Support Engineer

BPL Business Media Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A multi-award-winning communications partner in the UK is seeking an Office-based Support Engineer to enhance their service desk team. The ideal candidate will have experience with NEC, Panasonic, and Mitel systems, supporting both clients and field engineers. The position is based in Manchester and offers a competitive salary and benefits.

Benefits

Excellent salary and package, dependent on skills and experience

Modern offices

Bike to work scheme

Company pension scheme

Regular team social events and activities

Qualifications

• Experience with NEC, Panasonic, and Mitel 5000 phone systems.
• Formal training on these products is desirable.
• Strong communications and problem-solving skills.

Responsibilities

• Provide client support and maintenance for communication systems.
• Assist in troubleshooting broadband and line faults.
• Collaborate with field-based engineers.

Skills

Client support

Good problem-solving

Strong communications

Tools

NEC

Panasonic

Mitel 5000

Job description

Voted the best communications partner in the UK, the Incom-CNS Group was borne of the unification of two respected powerhouses in the business communications industry.

Incom-CNS offers an unrivalled breadth of solutions, in-depth technical expertise, solution design methodology and extensive credentials. The company has an excellent portfolio of products and is a reseller on behalf of world-class business communications manufacturers such as Mitel, Panasonic and NEC.

With over three decades of experience, Incom-CNS continues to grow and reaffirm their position at the leading edge in UCaaS, Cloud and Digital Transformation.

About the Job:

Located in Manchester,multi award-winning communications partnerIncom-CNS Groupis seeking an additional Office-based Support Engineer to join the team. The successful candidate will have experience on NEC, Panasonic and Mitel 5000 phone systems.

The role will include working as part of the service desk team within the office. Working on a daily basis you will work as part of the team on a range of faults and programming requests for our customers and support of field-based engineers.

Key Responsibilities:

• Client support
• Maintenance
• Broadband Faults
• Line Faults

Skills / Experience Required:

• NEC, Panasonic and Mitel 5000 experience is preferred
• Any additional experience and formal training / accreditations on these products would be desirable
• Strong communications skills
• Good problem-solving skills

Job Position Type:

Full-time

Region:

North West England

Location:

Salary Range:

Competitive

Benefits/Extras:

• Excellent salary and package, dependent on skills and experience
• Modern offices
• Bike to work scheme
• Company pension scheme
• Regular team social events and activities

Contact:

To apply, please send your covering email and current CV to: [e-mail]