Office Administrator / Coordinator

Flexicruit Limited; Greater London; On-site; GBP 30,000; Full time

Job summary

A plumbing and heating company based in Westminster is seeking an Office Administrator / Service Coordinator. This role involves managing phone inquiries, scheduling jobs for engineers, and ensuring smooth office operations. The ideal candidate will be organized, confident, and possess good PC skills, with some experience in trades or property management being advantageous. The position offers a competitive salary of £30,000, with benefits including holiday pay, sick pay, and potential remote work in the future.

Benefits

20 days holiday plus bank holidays

Standard sick pay

Stable, long-term position

Office-based with potential for remote work

Qualifications

• Experience or understanding of trades or property management is a plus.
• Friendly and professional demeanor is essential.
• Ability to manage multiple jobs concurrently.

Responsibilities

• Answer incoming calls and handle customer inquiries.
• Plan and book jobs for engineers.
• Manage diaries and schedule works.
• Update job information on the management system.
• Liaise with property managers and trade contacts.

Skills

Organisational skills

Confident telephone manner

Multi-tasking ability

Good PC skills

Strong written English

Tools

Simpro

Job description

Job Title: Office Administrator / Service Coordinator

Salary: £30,000

Location: Westminster, London

Hours: Monday to Friday, 8:00am – 5:30pm

Were working with a well-established plumbing and heating business based in Westminster, who are looking to add an organised and confident Office Administrator / Service Coordinator to their friendly office team.

This role suits someone who enjoys being on the phone, planning work, and keeping things running smoothly in a busy trade environment.

The Role

Youll play a key role in the day-to-day running of the office, acting as a central point between customers, engineers, and property contacts.

Key responsibilities include:

• Answering incoming calls and handling customer enquiries
• Planning and booking jobs for engineers
• Managing diaries and scheduling works
• Updating job information and notes on the job management system (Simpro)
• Liaising with property managers and trade contacts
• General office administration and email correspondence

What We’re Looking For

• Some experience or understanding of trades, maintenance, or property management environments
• Confident and professional telephone manner
• Strong organisational skills and ability to manage multiple jobs at once
• Good PC skills, including Outlook and general office systems
• Strong written English
• Experience with Simpro is desirable, but not essential
• Friendly, upbeat personality – someone who fits well into a small team

What’s on Offer

• £30,000 salary
• 20 days holiday plus bank holidays
• Standard sick pay
• Stable, long-term position
• Office-based initially, with scope for one day working from home in the future

If you'd like to be considered for this position, please apply now for immediate consideration.